returns + shipping

Return/Exchange Policy

Returns, exchanges, and refunds are handled on a case by case basis. Contact us at the store for details.

Local Pickup 

Local pickup is available during normal business hours. Most orders will be ready for pickup within 24 hours of ordering. Please wait to receive an email that your order is ready for pickup before heading to the shop. 

Local Bicycle Delivery by Curbwise

For local orders in a 5-mile radius of the shop, we offer Curbwise Bicycle Delivery for a flat fee of $8.


All orders are prepared for shipment after completed checkout. Please allow up to two business days to prepare shipments.

Orders are shipped using the selected method the customer chooses during checkout. Once location is entered, shipping fee is calculated. 

We offer free in-store or curbside pickup. We will email you when your order is ready.

We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.